USE CODE: KINKY19 FOR 25% OFF YOUR $75+ ORDER
1.800.447.2993
  • FREE GROUND SHIPPING
    ON ORDERS $49+

  • DISCREET
    PACKAGING

  • RUSH SHIPPING
    AVAILABLE

Terms and Conditions

Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.

 

Age Verification

To continue on this site you MUST affirm that viewing/downloading/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.

 

Backorders

Normal procedure is to ship & cancel the out of stock items. You will never be charged for items that did not ship.

 

Payment

Orders are by credit card payment only. Credit card charged as “TLA ACQUISITION”.

 

Tax/Sales Tax

Currently, Sales Taxes are collected for orders shipped to Washington, California, Texas, and Tennessee.

 

Shipping & Returns

Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”.

Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.

Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM PST will be processed on the next business day.

Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know (CustomerService@peekay.com or 1.800.447.2993).

Orders to Canada are shipped via USPS and can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.

The products we sell are of a personal nature, therefore NO satisfaction returns or exchanges of any kind are accepted. 

If you have a defective item please contact us within 30 days of purchase for an exchange. If you are outside of the 30-day window, and the product has a manufacturer warranty, please contact the manufacturer for replacement. 

At the Lovers Family of Stores we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.   

For in store exchanges; simply bring the defective item to the location nearest to you – be sure to bring your receipt or packing slip. Items that have been used should be presented in either the original packaging or in a sealable bag. A Lovers Associate will help process your exchange of defective merchandise within 30 days from purchase period. Unworn lingerie items with the manufacturers tags still attached may be exchanged for another item within 30 days of purchase.

If you purchased online or are unable to visit one of our stores; exchanges for the same item or equal value can be processed by contacting Customer Care at 1.800.447.2993 or by emailing CustomerService@peekay.com. Unworn lingerie items with the manufacturers tags still attached may be exchanged for size. No cash refunds, balances will be applied to a gift card for future purchases.

Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside of our 30 day policy will be directed to the appropriate vendor.

Our Lovers brand private label products carry a five-year warranty. If you have an issue with your Lovers product, please fill out our warranty form and contact us for a call tag and a replacement item.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable. Please note: We do not accept returns on products that were not purchased from Lovers Family of Stores or from Loverspackage.com. We do not offer satisfaction returns.

Privacy Policy

All items discreetly packaged in a brown unmarked box labeled shipped by “TLA ACQUISITION CORP”. For additional info please review our Privacy Policy (located in the footer).

2257 Compliance

All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained on this website were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. This website is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.

 

Important Notice

Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!