Discreet Packaging and Billing
Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA” Charges on your card will appear as: “TLA AQUISITION”
Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.
Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM PST will be processed on the next business day.
Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know (CustomerService@peekay.com or 1.800.447.2993).
Sales tax will be charged on orders shipped to Washington, California, Texas, and Tennessee. No sales tax is collected for orders shipped outside of Washington, California, Texas, and Tennessee.
Shipping & Tracking Time
Peekay cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.
Ground orders in Washington State typically arrive in 1-3 business days. Orders shipped to the western United States typically arrive in 2-4 business days. Orders shipped to the eastern United States typically arrive in 3-5 business days. Business days are Monday through Friday.
Out of Stock Items
Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.
Peekay ships to the following countries: the United States and Canada. At this time we do not ship to any US territories.
All international orders will be shipped via USPS. International orders may be subject to delays or import taxes and fees due to your country’s customs laws.
Orders to Canada can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.
PEEKAY INC. IS NOT RESPONSIBLE FOR ORDERS ONCE THEY HAVE LEFT OUR WAREHOUSE. PEEKAY INC BEARS NO RESPONSIBILITY OR RISK FOR THE IMPORTATION OF OUR PRODUCTS CONFLICTING WITH GOVERNMENT REGULATIONS.
The products we sell are of a personal nature, therefore NO satisfaction returns or exchanges of any kind are accepted.
If you have a defective item please contact us within 30 days of purchase for an exchange. If you are outside of the 30-day window, and the product has a manufacturer warranty, please contact the manufacturer for replacement.
Our Lovers brand private label products carry a five-year warranty. If you have an issue with your Lovers product, please fill out our warranty form and contact us for a call tag and a replacement item.
Lingerie items can ONLY be exchanged with the manufacturer's tags still attached and ONLY for the same garment in a different size.
Please email us at CustomerService@peekay.com for help with, or questions about, a return or exchange.